Friday, January 30, 2009
Sally Beauty Supply, you suck
The buzz on the forums at NaturallyCurly.com is lately around Lustrasilk. It's cheap and it seems to be really working well for people. So, I thought I'd give it a shot.
Three Walgreen's later, I figured I'd just bite the bullet and visit Sally Beauty Supply, whose website indicates they have it. (I refuse to give Sally a link.) I was on the road for my job yesterday and so had the opportunity to visit two cities (both of which had Sallys) to assist in my quest.
Called the one in Concord, where a young and mildly disinterested person told me they carried Lustrasilk but not the olive oil version. I then called the other one and they didn't even answer their phone. As far as I know, yesterday was not a beauty holiday.
So, when I got home, I had time to check out the Sally's here in San Francisco. I phoned. Much to my horror, I got the same Russian-as-a-first-language sales associate I got when I phoned Sally's last year to inquire about Biotera. The conversation inevitably goes like this:
"Hi, do you carry [fill in the blank]?"
"[product name]. Do you sell it, please?"
"[repeats product name in a barely recognizable way]. I don't know. I'll check."
Sixty seconds later she returns to the phone. "No, we don't have it."
Now, yes, I could have driven over there to confirm (especially since months after the idiot told me they didn't have Biotera, I saw it in their store), but I am disgusted with Sally Beauty Supply and so despite the shipping costs, I went home and ordered it on Amazon.
(Also about a year ago, I wanted to buy something else there. The website said the store was open until 7:00 so I went directly there after work. When I arrived at 6:40, I was greeted by a locked door and a sign that said their hours were 10:00 to 6:00. I honestly believe this store exists to annoy as many people as possible. I don't think that's good for beauty.)
I'll keep you posted on the Lusatrasilk results. Meanwhile, I spit on you, Sally Beauty Supply!